The travel industry as a whole is finally beginning to recover after two years of fluctuating regulations and uneven demand. As potential guests are finally ready to take those dream trips, it’s critical for hotels to work on rebuilding the trust that leads to repeat bookings and happy guests.
The key here is communication – and discovering how to utilise your CRM alongside online management reputation tools to find out what your guests really want, so you can deliver on the promise of a great stay.
With increasing guest expectations about health, safety, and personalised travel experiences, now is the time to start leveraging CRM and ORM technology to create the unforgettable guest experiences that attract new guests and nurture loyalty.
Join Nicki Graham, Vice President of Marketing at Cendyn, and Amy Branford, Head of Sales (Europe) at GuestRevu on June 29 at 15h00 as they discuss the benefits of building back traveller trust by aligning the guest profiles in your CRM with effective online reputation management to create more satisfying guest journeys pre-, during and post-stay.
CLICK HERE to register.
In this webinar you’ll learn:
- How to use guest profiles to create more engaging experiences
- Tips for building confidence and trust among guests
- The keys to engaging guests at every touchpoint (pre-, during, and post-stay)
- How to leverage automation to do more with less
- Ways to manage guest feedback to protect your brand’s online reputation
