FlySafair has awarded Tourvest Retail Services (Tourvest) the contract to provide the airline with onboard products, services and technology solutions.

With effect from August 1, FlySafair has transitioned to Tourvest from its existing incumbent onboard retail provider, with some initial positive developments in terms of additional onboard payment methods, as well as an enhanced menu and a fresh sandwich selection.

This will be followed by a programme of additional enhancements in the months to follow.

Kirby Gordon, Chief Marketing Officer at FlySafair explained “Our intention has always been to offer an end-to-end flight service that is affordable, reliable, and hassle-free. We’re confident that we’ve found a partner in Tourvest who can help us continue to deliver against that intention when it comes to our onboard retail offering.”

Clive Jones, CEO of Tourvest Retail Services, said: “Tourvest is excited to have been awarded the FlySafair contract, especially given the airline’s positioning and growth in the market.

“We are determined and committed to add value to FlySafair and, most importantly, their onboard customers. Of course, any change and implementation of this scale will have its initial challenges, however when both parties synergise their individual core competencies, this results in some exciting opportunities.”

He added that the two parties had an aligned joint strategy and set of objectives for the retail programme. “This, therefore, empowers both parties to be unified in their focus on the execution of the strategy, with the express intent to delight the FlySafair customers on board, which is ultimately why we are here.”