Niels Verspui is the Country Manager for RoomRaccoon South Africa. His understanding of hospitality industry challenges is boosted by his experience working at hotels and guest houses both locally, and in The Netherlands. During his internship for a Bachelor’s degree, which researched the Customer Journey, Verspui recognised the need for more innovative, automated hotel and hospitality systems to reduce manual work and deliver cost-savings to businesses…while providing an outstanding experience for guests. He therefore introduced RoomRaccoon to the South African market in November 2017.