COUNTRY GENERAL MANAGER - ZAMBIA – 5* LUXURY LODGES
Our Client is a growing 5* luxury lodge business. They have an award-winning collection of luxury lodges and camps (which they own) located in Botswana, Zambia and Zimbabwe.
Their camps are carefully positioned in untamed and pristine parts of Southern Africa – expect authenticity, adventure and exploration as well as all the comforts fit for the modern traveller.
Due to unprecedented growth, the business is now needing to expand their leadership team and are wanting to appoint country leaders for the region. The Country General Managerwill be responsible for overseeing the operations and strategic planning of their lodges in Zambia.
Key focus areas include:
• Strategy: Working alongside the Group CEO and Directors of each business in a broad operations role to ensure that the camps operate according to the marketing & sales promise of their product in the level of detail and provisions of services expected by clients. This means ensuring that the product is performing and has the right policies, systems & people to deliver the safari experience. Identifying problem potential trends within areas of responsibility and striving towards constant development of systems. Developing and executing the company strategy to assure profitability
• Board Reporting: Ensuring that camp management reports – finance and operations, are carried out timely according to the systems and reported accurately. Management of all relevant documentation,
• People: With the HR Manager handling all HR and Labour issues within the camp and dealing with them effectively and being coherent with the local labour laws with the support of the HR Manager. Guard the staff welfare at all times as staff is the most important asset of our group.
• Guest Experience: Making sure the best guest experience is delivered at all times in line with the group standards
• Finance: Ensuring that Asset management / procedures are carried out appropriately. Submit an annual Capex for CEO / Board approval. Contribute to monthly finance meeting in relation to COS budgets and performance. Control and approve the weekly payments
• External Stakeholders: Maintain local relationships with relevant local parties and in communities and attending meetings as requested and required.
• Performance: Monitor and analyse key performance indicators to identify areas for improvement
• Collaborate with cross-functional teams to drive operational efficiency and process improvement
• Provide guidance and support to lodge/camp managers
• Foster a culture of excellence, teamwork, and continuous improvement
• Compliance with company policies, procedures, and regulatory requirements