Airlink has released a Q&A guide to assist agents with queries on the SA to 4Z re-accommodation and re-issue process.
Airlink and SAA reached an agreement to re-accommodate SAA tickets issued from December 6, 2019 for travel on Airlink flights.
Following the announcement, agents took to Travelinfo’s Open Jaw Facebook page with questions, including ‘What should we do with tickets issued prior to 06 December 6?’
“SAA has advised it will issue vouchers to the value of those tickets for use towards any SAA designated future flight. This appears to be the only option right now, other than to wait and see what happens to SAA and the government guarantees that are meant to be in place to cover the value of all the tickets,” the Airlink Q&A document says.