Air Namibia has cancelled its Harare and Victoria falls flights scheduled from October 10 to 27 for operational reasons.

The following flights are affected:

  • Flight SW411 and return flight SW412, operating the Windhoek-Harare- Windhoek route.
  • Flight SW406 and return flight SW406, operating the Windhoek –Victoria Falls- Windhoek route.

During this period, the Victoria Falls market will be serviced via Livingstone (Zambia). Flights to/from Livingstone will operate as SW395/6.

The airline has stated the following rebooking and refund procedures:

  • Passengers are to be rebooked at no fee on next available Air Namibia flight/s.
  • Rerouting of passengers (already ticketed at this trade release date) to other airlines is allowed.
  • Passengers with onward connections should take priority.
  • Provision of accommodation may be allowed to passengers already ticketed at the time of this trade release. Station managers to assess the passengers’ needs and assist accordingly.
  • Air Namibia to assist passengers with the visa application for Zambia including covering the related cost. This provision is not applicable to new bookings.

Customers who would like to receive a refund are advised to do the following:

  • Apply for full refund on the nett/published fare level via the GDS and quote the following reference number: AUTHSW18M15110
  • Full refunds for unused tickets will be granted regardless of terms and conditions of the fare (even non-refundable tickets).