What do independent property owners look for in their partnerships with a hotel management company? ANEW Hotels & Resorts’ property owners share their insights.
Patrick Eliot, owner of ANEW Hotel Hluhluwe, believes that synergy is the most important factor when forming partnerships.
“The enormous benefits that flow from networking and having partners who keep up to date with every aspect of the hospitality industry is the recipe for success for any owner. No man is an island, and the synergy that flows from working with a good management company is important. ANEW Hotel Hluhluwe has built a successful partnership with the ANEW Group, which is mutually beneficial to our growth.”
Mano Paxinos, Director and Shareholder of ANEW Hotel Hilton, pointed out that joining forces with a young and dynamic team was vital for the growth of his hotel. “It provides for good stewardship, early identification of changing trends, and facilitates early adoption, leading to market leadership.
“ANEW was the best fit for us as it is a young and energetic team with a collaborative approach. They have an attitude that one size does not fit all, resulting in very pragmatic execution. It is this nuance, nimbleness and access to the executive team that influenced our choice.”
Humble beginnings and strong family values
Owner of ANEW Resort Hunters Rest, Ari Nathan, noted that having the same values made for a highly successful partnership.
“ANEW has proved to be reliable, upfront and honest in all its dealings. We have no problems communicating with all their staff, who are all professional and responsive. It’s a pleasure dealing with ANEW as they observe a high quality of ethics and customer care.”
Eliot added that ANEW brought its management expertise at a fair cost, as the company was born out of humble beginnings with strong family values.
Assistance with compliance and protocols
As a hotel management company, ANEW’s assistance in implementing and maintaining strict COVID-19 health and safety protocols and helping to keep occupancy levels high was described as “invaluable”.
“Due to the pandemic, the last year has proved challenging,” said Nathan. “However, ANEW’s assistance helped us navigate the ups and downs of the past 20 months more seamlessly.”
Eliot added: “The young and energetic team remained committed to attention to detail and consistency, and is focused on constantly improving the standard of our hotel with strict control over finance, marketing and operations.”
Win-win outcome
Paxinos said ANEW’s aligning values were not promises of cost savings but of progressive milestones of a win-win outcome.
“We appreciate ANEW’s timeous and accurate reporting of results and highlighting issues on the horizon, thus eliminating large elements of surprise, which is prevalent in our industry.”
Advising hotel owners looking for partners in the industry, Paxinos said: “Carefully understand the shortcomings of your existing management partner and your expectations. Sometimes, the tangible takes you down a road to sacrifice the intangible, which is something that money can’t buy.”
