Sales and Product Support

Posted 5 Dec 2018

Our company (listed on the JSE) is launching a new luxury inbound tour operator. We are looking to recruit a Sales and Product Support person to provide advice to clients and successfully sell luxury holiday experiences. As a Sales and Product support you will be driven to be the best and enjoy working in a client orientated sales environment. This is an excellent opportunity for a Sales and Product assistant to be rewarded for the work that they do. The applicant must have a proven track record of successfully selling luxury and experiential travel itineraries and reaching set targets with the focus on luxury service and accommodation across Southern, East and Central Africa.


Cape Town, Western Cape

Required Qualifications

Experience Needed • Local and international experience in travel product assistance with the focus on luxury service and accommodation across Southern, East and Central Africa • Excellent continent wide geographical and first-hand product knowledge is a must • Previous experience working on Globetrack • Previous administrative support • Basic knowledge of the African Travel destinations and suppliers • Excellent track record of assisting a team with their research or administrative needs • Project management

Additional Info

Responsibilities • Destination and suppliers research • Availability check and reservations process • Office management (answering the phone, preparing boardroom for meetings and so on) • High-level content writing (suppliers and destinations descriptions) • Keeping your product and brand knowledge up to date while having in-dept knowledge of the company’s products and destinations • Assisting in the support of sales and administration team members • Assist with any other tasks given by your manager • Ownership of a workflow and its process • Develop product knowledge by undergoing training and by self-determined learning • Sourcing of maps, driving directions and destination guides notes for clients • Resolve any issues that may arise efficiently and professionally • When required, assist with rates administration and related data capturing on the in-house reservation system Requirements • Grade 12 senior certificate, relevant tertiary education in travel and tourism is desirable • Excellent communication and literacy skills • A minimum of three years' product assistance experience, within the luxury travel industry. • Being able to communicate at all levels is important • A Keen eye for detail • Computer Literacy • Ability to interpret Service Level Agreement reports Benefits • R11 000 • Rebate flights for direct family • Flexible work environment

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