Comair and its business rescue practitioners have confirmed the options for travel agents, customers and companies holding unused reservations.

Customers who have purchased a kulula.com or BA Comair ticket from a third party (i.e. a ticket that does not start with 161) for departure in the same period should direct their queries to the travel agent, British Airways or the airline partner from whom the ticket was initially booked. “A list of contact details for Comair’s travel and airline partners is available here.

Those who have purchased a kulula.com or BA Comair flight ticket for a departure between March 14 and October 31, 2020 with a ticket number starting with 161, should complete and submit the Customer Election Form available (found here), by June 17, the airline said in a statement.

Customers who have directly purchased tickets from Comair channels have the following options:

  • Keep the value of the unflown flight booking, which can be used to make a future booking with Comair. This value is valid until October 31, 2021 and is subject to availability and difference in rates, fares and/or taxes.
  • Become a creditor – the value of the unflown flight will be dealt with in terms of the business rescue plan, if approved. More information can be found here .
  • Forfeit the value of the ticket, such that any claim for unflown fights is abandoned.

“Where no election is received by June 17, the value of the booking will remain valid until October 31, 2021 and can be used to make a future flight booking with Comair,” the statement says.

“Where an Emirates, Qantas or British Airways international ticket or a hotel booking was purchased with Vitality, or a hotel booking with or without extras (such as airport transfers and experiences) was purchased on kulula.com, mtbeds or kulula holidays, and any of these bookings were cancelled with a refund requested, customers should expect further communication in due course.”