Hotel Duty Manager

Posted 20 Mar 2019

Job Summary The purpose of the position is to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates. Key Performance Objectives: • To manage and oversee the daily operation of the department • Maintaining the required operating and service standard • Training and motivating the front Office Staff • Handling and resolving guest queries and complaints • Handle email requests in a professional and effective manner • Handle guest inquiries in a professional and effective manner • Ensure knowledge of hotel room categories and layout of the property • Ensure knowledge of different offerings at the property • Assisting in the management of guest accounts • Operate the hotel’s Property Management System: OPERA • Check guest in upon arrival and check them out upon departure • Operate the switchboard and direct calls • Restaurant bookings and hotel reservations • Liaise effectively between departments • Keeping discipline through application of the correct processes and liaison with HR • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed • Follow all Health and Safety Procedures.

Market Related

Cape Town, Western Cape

Required Qualifications

• Matric • National Diploma in Hospitality Management or similar qualification beneficial • Excellent organizational skills • Computer literacy (Word & Excel) • OPERA knowledge • Ability to work accurately under pressure • Excellent communication skills • Must be a self-driven individual • Must have 2 – 3 years’ experience is a similar position or 5 years supervisory position in a 4/5-star property • Good verbal and written communication skills in English • Additional Foreign language (beneficial)

Additional Info

Only applications with current Hotel Duty Management experience will be considered. Please submit a detailed cv with a professional CV.

Contract Type


Contact Details

Adri Williams BFast Placements (Pty) Ltd

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