Emirates has today announced a new re-accommodation policy for all its passengers affected by the cancellation of flights to and from South Africa, from January 16-28, 2021.
This was after Tourism Update’s sister publication, Travel News, reported yesterday that the airline had a re-accommodation policy in place only for passengers with bookings for January 15-18, leaving those with bookings from January 19-28 without assistance.
The airline now says:
1. All passengers booked and ticketed to travel January 16 to January 28, can now be re-routed to any Emirates gateway at no additional cost.
2. All tickets may be re-routed to any Emirates gateway with an additional interline flight to the end destination (as originally booked) at no additional cost, subject to availability of interline partner flights/schedules.
3. A full refund will be made for unutilised tickets, as per COVID waiver policy.
4. Re-bookings for departures after January 28, 2021, maybe made at no additional cost, as per COVID waiver policy.
Emirates says all rebookings/re-issues must be done by the Emirates office.