The flexible policies of Air France and KLM, originally in effect for all bookings with a departure date before December 31, have now been extended to March 31, 2022.

Whether a cancellation is due to changes in destination entry rules, a family emergency or simply a last-minute change in plans, all KLM and Air France tickets may be rebooked or refunded without having to provide any documents justifying why. Cancellations must occur in advance, prior to departure of the flight.

The flexible booking policies also cover provisions for essential travellers having not received their COVID-19 test results prior to departure or having tested positive.

Customers who have booked a flight directly with Air France or KLM can change their reservation or request a refund directly online at airfrance.com or klm.com.

Those who have booked via a travel agent may contact their point of sale.