South African Airways has cancelled all domestic and regional flights scheduled for Sunday, November 17 and Monday, November 18.
This operational decision aims to minimise disruption for the airline’s customers. The extension is a result of ongoing industrial action by the South African Cabin Crew Association (Sacca) and the National Union of Metalworkers of South Africa (Numsa).
SAA aims to operate all international flights, departing from OR Tambo International Airport, with effect from November 17 and customers should report to OR Tambo International Airport as normal.
Departures from SAA’s international stations – London, New York, Washington, Munich, Frankfurt and Hong Kong – are expected to operate from Monday, November 18. The first departure from São Paulo, is expected to operate on Sunday, November 17, and from Perth, on Tuesday, November 19.
SAA has further worked with its sister airline, Mango Airlines, to re-accommodate as many customers as possible travelling on domestic services. This may mean changes in timing and aircraft types, but aims to ensure that SAA’s customers reach their intended destination with minimal disruption.
Customers travelling to regional destinations in Africa will be re-accommodated on Airlink, a partner airline of SAA, and other airlines where possible.
To minimise the impact on customers, SAA is proactively rebooking customers and providing various options. The Call Centre hours have been extended from 06h00 to midnight, South African time.
Where possible, passengers will be rebooked on to flights operated by any of SAA’s Star Alliance partners or other airlines to travel to their final destination with minimal disruption; and passengers can be rebooked on to another South African Airways flight for any flight on the same routing until October 31, 2020 at no extra charge and subject to availability in the same booking class.