Sales Manager

Posted 3 Sep 2019

African Impact operates volunteer projects, internships, and study abroad programs in 10 countries across Africa. We believe in the philosophy of “giving a hand up, not a hand out”. This means we work with communities to identify their needs and offer support through volunteer assistance and, in some cases, donations and fundraising from our charity organization, the African Impact Foundation. For 15 years, we have been empowering individuals and communities to be self-sustaining and then slowly withdraw support and move on to other initiatives and projects. This ensures they are able to support their families, pursue their dreams, and develop their countries without being dependent on aid. Our approach is to create a meaningful and life changing experience for our customers, while creating sustainable programs and operating a financially sustainable business. We have won numerous awards for both the experience we provide and for the impact we have on people and conservation. This role will drive and lead our sales function for African Impact volunteer travel and internships. With a close relationship with the Marketing team, this role will also be involved in increasing quality leads, input into product development, understand customer wants and needs to build an awareness of the industry and of the competition. The key 4 areas of responsibility are leading the sales team, ownership of the sales funnel from enquiry arrival, ensure projects and customers are prepared for arrival, report and review sales performance through KPI’s and confidently manage customer complaints and incidents when required. This role requires a coaching leadership style with strong sales knowledge and experience. An understanding of volunteer and intern travel or responsible travel is essential to engage our customers and input into product development. Linking the sales and marketing funnel and being able to analyze the customer journey is also key to this role. This role reports to the Marketing Director and is based in Cape Town, South Africa.


Cape Town, Western Cape

Required Qualifications

Essential Minimum of 5 years of sales experience in the International responsible travel industry At least 2 years experience of managing a team of sales consultants Coaching and approachable leadership style, with various approaches to manage team members from different countries and cultures Experienced in using a CRM tool to manage the sales funnel Involvement in the relationship between Sales and Marketing to create leads and convert sales Strong use of data, stats, and measures to track and report KPI performance in a clear and simple way Strong analytical skills to track weaknesses in the sales funnel as a whole or for specific products A collaborative approach to problem-solving, continuous improvement and business development Passion for creating experiences that result in positive change through travel Can work in South Africa in a permanent role based in Cape Town

Additional Info

Good to have Marketing experience in understanding customer desires, navigation and taking action towards a sale. volunteered and understand the different motivations for volunteers and intern experiences.

Contract Type


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