Senior Luxury Travel Consultant
Posted 27 Aug 2019
The Company: Kiburi Holdings Position: Senior Luxury Travel Consultant Kiburi Holdings is the holding company for 3 travel entities, namely: 1.) Gecko Africa Safaris 2.) Pro Golf Africa Safaris 3.) RedSands Golf Travel Kiburi Holdings is a medium sized company situated in the Durbanville Winelands. The company currently has a staff compliment of 11 people who work across three travel companies and are committed to creating extra special experiences for clients from all over the world. Destinations include Southern and East Africa as well as Indian Ocean islands. Gecko Africa Safaris is an on-line leisure and safari business focusing predominantly on the USA market dealing directly with the end-client. Pro Golf Africa Safaris is a DMC in all markets focusing on leisure, golf and safari travel. In the USA market, the company deals directly with the end client through a focused marketing approach. Business through Pro Golf Africa Safaris is both FIT as well as group business. RedSands Golf Travel is an on-line leisure, golf and safari business focusing on international markets for both group and FIT business. In addition to this, RedSands Golf also offers limited domestic and outbound golf related travel to the South African market. The Role: Senior Luxury Travel Consultant The role requires the travel consultant to liaise directly with clients in advising them and developing customised inbound itineraries and route planning for FIT clients and small groups 12-24 pax from inception to completion of travel. The incumbent in this role must have extensive product knowledge in terms of Southern and East Africa hotels and safari lodges and an appreciation of the logistics involved in Southern and East Africa travel. This role will require working across all travel entities. This will include, but not limited to, the following: • Creating and processing of FIT and group quotations and itineraries in Tourplan within Kiburi’s prescribed timelines, processes and procedures. • Liaising with clients (direct and agents) in a professional manner and with the required product knowledge to fulfil the client’s needs and increase the conversion probability. • Accuracy throughout the quotation process within Tourplan to ensure margin guidelines are being followed. • Effectively working in conjunction with the Travel Coordinators as a support resource to ensure quotations and client’s communication is according to Kiburi’s operational processes, systems and service level standards. • Ensure that the client receive electronic travel packs 60 days prior to travel date. • Ensure travel packs and gifts are received by clients on arrival. • Ensure that all service changes and cancellations with suppliers through the documented process is correctly handled to ensure zero unnecessary cancellation costs. • Ensure that all client and billing information are correctly captured in the sales and payment process. • Ensure that the service status in Tourplan reflects the true service status of the reservation. • Ensure that receipt and payment due dates are adhered to during the booking process. Operating Platform: The company operates off Microsoft Office for day-to-day emails and documentation, and Tourplan for booking management (costing and quoting). Client proposals are collated and sent through the online CRM system. Work experience: The incumbent in this role must have a minimum of 7 years’ luxury travel consulting experience within the luxury travel industry. Personal attributes key to the role: • Must be passionate about the travel industry • Confident in dealing directly with high-end clients • Strong operational understanding • Proficient in English: read, write & speak • Able to steer client in the right direction and share knowledge of the destination • Meticulous and accurate with good time management skills • Strong Ethics and good business acumen • Can work well under pressure • Work as a team player and most importantly, a sense of humour is key in our office environment Remuneration: Salary is negotiable and related to the incumbent’s experience. We offer a very good basic, in addition to a very attractive commission structure.
Dependent on experience. Very good basic plus commission
Cape Town, Western Cape
Required Qualifications Minimum of 7 years experience as a consultant with extensive knowledge of South Africa and Southern and East Africa
Minimum of 7 years experience as a consultant with extensive knowledge of South Africa and Southern and East Africa
Additional Info Our office is situated in the Durbanville Winelands area (Northern Suburbs of Cape Town), and we offer staff the flexibility to work from both home as well as the office.
Our office is situated in the Durbanville Winelands area (Northern Suburbs of Cape Town), and we offer staff the flexibility to work from both home as well as the office.
Contact Details Carl Reinders (Owner/Director) E-mail: firstname.lastname@example.org Tel: 021 9139281
Carl Reinders (Owner/Director) E-mail: email@example.com Tel: 021 9139281