Reservations Manager - Windhoek Namibia

Posted 14 May 2019

• Educate, train and support the Reservations Consultants. • Create cost awareness within the team. • Process, analyse and action upon turnaround time and workload reports. • Reduce the transaction turnaround time. • Communicate product knowledge. • Improve quality of suppliers’ products by communicating and discussing customer feedback. • Investigate and understand the customers and operators’ business requirements. • Plan reservations manpower needed, budget their costing, define the specific requirements for each post, create job descriptions, initialize the recruiting process, participate in interviews. • Establish clear targets for your team, carry out annual performance appraisals and be involved in any required disciplinary procedures. • Develop and support the team. • Ensure proper training for new staff to maximize the available staff force by cross-training consultants. • Demonstrate an understanding of the concepts cost, profit, nett and gross selling prices. • Understand the intricacies of the product, hotel types, flight possibilities, o Transfers, tours etc. • Be aware of our competitors’ products. • Support the decision-making process of management by giving input.

Market related

Namibia, SADC

Required Qualifications

5-10 years Reservations Management experience Experience managing/leading a team of Travel consultants

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