NEW

Sales Consultant

Posted 12 Mar 2019

PEAK DMC is a global leader in providing a rich diversity of destination experiences to a wide customer group. Our Sales teams are responsive, country/regional-experts who are skilled at ‘wowing’ business and direct customers with amazing options, while achieving excellent quote-to-purchase conversion rates. Our goal is to build trusting customer relationships to secure repeat business for the local DMC and within our global network of DMCs. The consultants are rewarded for sales success – they also make a significant contribution to the success of DMC! This position is responsible for the consultation, selling and ensuring an accurate booking of group and tailored FIT trips. The role includes itinerary building and customer service, based on the PEAK DMC standards, company philosophies and operational systems. Working alongside the contracting and reservations teams, the Sales Consultant is the first point of contact for our external customers and will ensure quick turn-around time for queries. A deep understanding of new and existing product components and itineraries is essential. The consultant’s focus will be to assess customer needs and potential ‘wants’ and provide customised product options, both proactively and on request. The consultant will follow through with the customer to secure the sale and ensure that the booking to departure process fits our high customer-service standards.

Salary
Unspecified

Location
Johannesburg, Gauteng

Required Qualifications

Essential: Previous Sales experience essential, with the ability to achieve high conversion rates Strong destination/regional and local travel knowledge Ability to accurately use systems and follow processes to provide a quality customer experience Driven and motivated by sales targets and to achieve sales incentives Strong verbal and written communication skills in English and preferably a local language An understanding of and a passion for various styles of travel Desirable: Post Graduate Diploma/Degree in Travel & Tourism Excellent organizational skills, attention to detail, with the ability to prioritize and manage own workload

Additional Info

Area of Accountabilities: Achievement of Sales & Profit targets High Levels of Customer Service Compliance and Sales Operating Procedures Accuracy in Quotes Build Product Knowledge Training Attendance.

This position is for an intermediate consultant.

Contract Type
Permanent

Level
Junior

Contact Details

Chantel Arjoon People Partner PEAK DMC Southern Africa a: Willowvale Office Park, Block A, 15 Van Hoof Street, Ruimsig, 1724, Johannesburg, South Africa t: +27(0)871100925 s: chantzarj e: chantel.arjoon@peakdmc.com www.peakdmc.com


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