French Speaking Travel Consultant - FIT

Posted 19 Feb 2019

Position brief We are looking for travel consultants with great enthusiasm for travelling. You will be responsible for promoting and booking travel arrangements for clients .The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele. Responsibilities and Accountabilities Marketing, Sales and Clients • Build and maintain relationships with Agents • Determining Agents or Guests’ needs by recommending and designing tailor made itineraries and packages in accordance to budget expectations • Supply your agents or clients with pertinent information and useful travel advices, events, promotions and materials • Respond to requests or updates within a 24h deadline • Use promotional techniques and prepare promotional materials to sell itinerary tour packages – in conjunction with our products department Planning and development • Demonstrate competency and knowledge by researching various destinations and means of travel regarding prices, customs, weather conditions and reviews • Maximize conversions by following up on pending quotes within recommended time frame • Collaborate with internal departments to facilitate quotes and booking requests / sales • Maintain up to date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions Operations • Ability to quote accurately and efficiently • Ensure all booking details are correct, complete and accurate • Briefing of all parties, guides and other suppliers to secure they are fully informed of their tasks • Assist the concierge desk, emergency duty officer or accompanying guide during or on post tour issues, upgrades and limited custom tailor made itineraries in combination with the clients / group program ensure guest satisfaction is maintained • Handle unforeseen problems and complaints and determine eligibility for money returns Budget management & revenue • Manage all financial aspects of bookings • Fully responsible for budgets, from draft estimate to final reconciliation of each file - securing maximum margins • Creditor control / checking invoices • Collect deposits and balances • Follow up on Travel Agents or Guests’ payments Other • Ad hoc assignments • Participating in projects • Representing the company at dinners/lunches, on study tours, meet & greet etc.

Market related

Sandton, Gauteng

Required Qualifications

Skills and Abilities • Proficiency in English and French – writing and speaking • Excellent written communication skills with an emphasis on email and telephone correspondences and etiquette • Good knowledge of touristic sights in all parts of Southern Africa • Understanding of the European and South American markets and their respective travel needs and requirements as well as culture • Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies and systems • Organised with attention to detail • Good organizational skills, ability to multi-task and work under pressure • Good judgment and problem solving skills • Ability to work in a team environment and open-plan office • Good inter-personal skills Education and Experience • Diploma in Hospitality, Travel, Tourism, Business, Sales or relevant field • Proven travel industry experience (minimum four years) • Knowledge of traveling software

Additional Info

Special Requirements • Evening, weekend and approved overtime may be required • Valid passport for International travel that may be required • Valid work permit (minimum 1 year)

Contract Type


Contact Details

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