Product Manager for Luxury Inbound Travel

Posted 28 Nov 2018

Opportunity for a Product Manager to join our company (listed on the JSE) at a management level for the launch of our new luxury inbound tour operator. The applicant needs to be able to drive the business forward, utilizing our network of current travel service and accommodation suppliers (we are currently the largest hotel accommodation reseller in Southern Africa), along with the applicants’ network of luxury service and accommodation suppliers across Southern, East and Central Africa, while continually developing new relationships with emerging travel services. The applicant needs to understand tailor-made luxury and experiential travel. The Product division manages overall responsibility for sourcing new products and opportunities. Key objectives for the product division are to complement the sales and marketing divisions by matching new destinations to target markets and negotiating with preferred suppliers. The commercial and yield aspects of the role will include keeping an eye on costs and maximizing yield and profitability in sales. Skill in managing remote employees, understanding how to maximize performance in a flexi-time work environment, maximizing team outputs, and creating and meeting targets are imperative to this position. Responsibilities • Develop, maintain and continually refresh tailor made products in Africa • Ensure a balanced range of product, with a core of high volume/high profit • Design itineraries to make the most of flight routings and schedules, guest budgets, season brands, offers and special event • Assist in management of supplier relationships to include global contracting, rate negotiation, DMC tenders where required, exclusive special offers, overrides, marketing agreements and health and safety requirements • Foster strong supplier relationships with Key Partners and ensuring that the sales team are aware of our key partners and selling our preferred partners as a priority • Highlight potential revenue generation with key suppliers through sponsored e-shots and targeted over rides with key hotel providers • Responsible for recognizing market trends, new destinations and sourcing new suppliers who can provide exclusive "experiential" tailor made trips • Responsible for product training and continual development • Collaboration with the marketing and media team to create and market the appropriate content dependent on the travel calendar • Liaise with the marketing and media team in the production of all product sales materials both print and electronic • Define and then co-ordinate the travel arrangements for the marketing, media and sales teams • Responsible for product pricing and margin management to ensure sales targets and profit budgets are achieved • Responsible for management of accurate rates and pricing in our systems • Coordinate training and familiarizations for the company's sales force and if appropriate for 3rd party distribution offering on-going product and destination knowledge support • Provide assistance in organizing and operating marketing and promotional activities, where appropriate providing representation at events • Attendance at product and marketing events as required

50 000 - 55 000

Western Cape, South Africa

Required Qualifications

Requirements • A minimum of three years' product or account management/development experience, within a travel, hotel or sports related business, with a proven track record of success and a subsequent three years' experience of managing a team of people in a commercial performance role • An excellent people manager, with strong communication skills. You must be able to demonstrate the ability to deliver change though others • Strong delivery focus, excellent attention to detail, having the tenacity and resilience required to flourish in a pressurized and constantly evolving environment • Pragmatic and hands-on, the candidate must also have an affinity with the product, and an appreciation of the sales process • The candidate must be educated to degree level (a Diploma in Travel and Tourism would also suffice) • Prior experience in FIT sales is preferred

Additional Info

Experience Needed • Local and International experience in Business Development Management and E-Commerce retail • Local and international experience in travel product and sales management is desirable • Excellent continent wide geographical and first-hand travel product knowledge • Have confidence with senior decision makers with the ability to establish and maintain relationships with suppliers, alliances and partners, including managing and sourcing international operators for the provision of DMC services • Proven leadership and organization skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities Benefits • Rebate flights for direct family • Flexible work environment

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