The Guest Service Officers (GSOs) at four major airports meet and greet, assist with lost luggage, and undertake care visits when required. Our Customer Care Centre is available 24/7 to deal with any of your guests’ concerns and the GSOs are at hand around the clock to deal with any concerns or emergencies.

Guests can choose the level of assistance required to navigate South African airports. We engage in face-to-face conversations with guests and discuss their journey ahead. Guests feel pampered and secure in the knowledge that they understand their itinerary arrangements, and that any questions or concerns raised will be answered swiftly.

Guest Service Emergency Support

“Even when guests have departed the airport our team are on call to give support when life’s mishaps occur! We visit them in hospital or at their hotel to offer comfort and reassurance. No matter the situation, we have the experience to lend a helping hand,” says Thompsons Africa.