Update: Just in - Comair is, with immediate effect, reinstating its regional flights - with the exception of Mauritius - following clarification from the relevant regulatory authorities. "Comair is continuously monitoring the situation and in response to the decline in demand, will cancel and consolidate flights on a daily basis," said a spokesperson.
From today (March 19) Comair has suspended regional flights in Namibia, Zambia, Zimbabwe and Mauritius.
According to a statement from the company, the decision has been made based on the recent announcement by President Cyril Ramaphosa and subsequent restrictions issued by South Africa and other regional governments.
Affected customers will be contacted via SMS and/or email.
All non-South African citizens affected by the travel ban should contact their country’s Mission or Consulate in the country they are visiting to inform them of their presence.
“We continue working closely with the health authorities, relevant regulators and industry partners to ensure we abide to all regulations and remain responsible in our efforts to prevent the virus from spreading,” said the statement.
In terms of how customers are being accommodated, the statement from Comair reads as follows:
“All flight bookings can be managed online if you booked after the 13th of March 2020 for travel before the 17th of May 2020. No Change of Booking Fee will apply (there might be a fare difference that will need to be paid). If you have booked before the 13th of March 2020, for travel before the 17th of May 2020, you have to contact the kulula.com or British Airways Contact Centre, 72 hours ahead of your flight. No Change of Booking Fee will apply (there might be a fare difference that will need to be paid).
“Kulula.com customers who would like to cancel their flight, will receive a Travel Bank Credit to the value of that flight, which can be used across the kulula.com network up to 12 months from the original date of departure.
“Customers holding a ticket issued by British Airways (operated by Comair), will be entitled to put their ticket on hold, which can be rebooked across the British Airways (operated by Comair) network. The credit will be valid for 6 or 12 months depending on the fare rule and is valid, from the original date of departure.”
In the subject line: the 6-digit booking reference –‘Credit Request’
Content: Provide the names of all travellers on the booking, flight details, along with date of birth for the main traveller to whom the credit will be assigned.