The Rwanda Development Board (RDB) organised customer care workshops in the country between November 28 and December 7, with the aim of improving service delivery standard in the hospitality sector.
The workshops were part of a two-week countrywide customer care training workshop for players in the hospitality sector, with the first being in Muhanga. The campaign benefited over 1 000 hospitality industry staff in Huye, Nyamagabe, Rusizi, Rubavu and Musanze districts.
“Rwanda strongly believes that quality service delivery is a key driver to not only the growth of tourism but the entire economy as well. We aim to double tourism revenues from US$404m in 2016 to $800m in 2024 and the only way we will do this is by ensuring that our customer care is world class,” commented, Emmanuel Nsabimana, Head of the RDB Customer Care and Tourism Regulatory Division, during the opening in Muhanga. “We are going to train over 200 people per district. The trainees will include managers, receptionists, waiters, supervisors, housekeepers and cooks. We want to enhance their knowledge of what clients expect and how they can work seamlessly every day to meet customer needs.”